Privacy Policy
Your Privacy Matters to Premium Dry Cleaners
Last updated: 20 Nov 2025
This Privacy Policy explains how Premium Dry Cleaners ("we", "our", or "us") collects, uses, and safeguards personal data when you use our website, book a service, interact via WhatsApp, or visit our facility in Maple Height Society, Sushant Lok Phase I, Sector 43, Gurugram. By accessing our website or services you agree to the practices described below.
Information We Collect
We only collect data that helps us deliver premium garment care, process orders, and comply with applicable laws.
Personal & Contact Data
Name, phone numbers, email ID, billing/shipping address, and preferred pickup location shared through forms, WhatsApp, or phone calls.
Order & Service Data
Garment details, service preferences, item images, instructions, pickup/drop slots, and cart history to fulfill your request accurately.
Payment & Transaction Data
Invoice totals, payment status, and transaction IDs processed via secure payment gateways. We do not store card or UPI credentials on our servers.
Device & Usage Data
IP address, browser type, device IDs, and on-site interactions collected via analytics tools to improve performance, security, and user experience.
How We Use Your Data
- • To confirm bookings, arrange pickup & delivery, and send service updates via SMS, WhatsApp, email, or phone.
- • To process secure payments, generate invoices, and share order summaries such as viewable bills or tax invoices.
- • To personalize offers, recommend relevant services, and run loyalty or referral programs.
- • To respond to support queries, manage complaints, and provide after-service assistance.
- • To comply with legal obligations, fraud prevention, and regulatory audits under Indian law.
Legal Grounds for Processing
Depending on the interaction, we rely on one or more of the following lawful bases:
How We Share Information
We never sell personal data. Limited sharing occurs only when necessary:
- • Logistics partners handling doorstep pickup and delivery within Gurugram.
- • Payment gateways and banking partners to complete digital transactions.
- • Technology vendors that power hosting, analytics, CRM, or email systems under strict confidentiality clauses.
- • Government authorities or law-enforcement agencies when legally required.
Data Retention & Security
- • We retain customer records only as long as needed to deliver services, maintain financial records, or satisfy legal requirements.
- • Servers and databases are hosted on secure infrastructure with access controls, encryption-in-transit (HTTPS), and periodic audits.
- • Internal teams are trained on privacy-first workflows to prevent unauthorized disclosure or misuse.
Your Rights & Choices
Indian customers—and, where applicable, global users—may exercise the following rights:
Access & Updates
Request a copy of your stored data or ask us to correct inaccurate information.
Opt-Out & Deletion
Withdraw consent for marketing messages or ask for deletion of non-essential personal data, subject to legal retention duties.
Cookies & Tracking
Manage browser cookies through your device settings. Declining cookies may impact certain features but core booking flows will continue.
WhatsApp & SMS Preferences
Reply with "STOP" on WhatsApp/SMS or contact us to unsubscribe from promotional alerts while still receiving essential order updates.
Cookies, Analytics & Third-Party Links
We rely on analytics platforms (such as Google Analytics or Meta Pixel) to learn how visitors interact with our pages and optimize the booking flow. These tools may place cookies or similar technologies on your device. Third-party websites linked from our pages have their own privacy practices, and we are not responsible for their policies.
Children’s Privacy
Our services are intended for adults and corporate clients. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided personal information, please contact us so we can delete it promptly.
Policy Updates
We may revise this Privacy Policy to reflect regulatory updates, technology changes, or enhanced safeguards. The "Last updated" date will always indicate the effective version. Continued use of our services after updates signifies acceptance of the revised policy.
Contacting Us About Privacy
For privacy-related questions, data access requests, or complaints, please reach out using any of the options below:
- • Phone: +91-9871308205 / +91-9953903955
- • Email: privacy@premiumdrycleaners.in
- • Address: Maple Height Society, Sushant Lok Phase I (Sector 43), Gurugram, Haryana 122003, India
- • WhatsApp: Message us via the website CTA to raise a privacy or service request.
Where This Policy Applies
This privacy assurance covers every hyper-local query we serve—dry cleaner in Sushant Lok Phase 1, dry cleaner near Maple Heights Gurugram, dry cleaner near Sector 43 metro station, premium dry cleaner near DLF Phase 1, dry cleaning service near M3M Golf Estate, dry cleaner near Vipul Belmonte Gurugram, dry cleaner near Marbella Gurgaon, dry cleaner near Paras Tysara Gurugram, dry cleaner near Central Park 2 Gurgaon, dry cleaning near M3M Latitude Gurugram, dry cleaner near Magnolias Gurgaon, and dry cleaner near Laburnum Gurugram. Whether you request best saree dry cleaner near me Gurugram, same day dry cleaning Gurugram, eco friendly dry cleaner Gurugram, or doorstep dry cleaning service Gurgaon, the same data practices, consent options, and security controls apply.